METHODS OF PAYMENT: We accept Visa, MasterCard, and Discover credit cards. Other acceptable methods of payment include personal check, cashier’s check, certified check and money order. Make checks payable to Hilton Head Hotels, Inc. Please remember to include your reservation number on your payment. All payments must be paid in U.S. dollars. There is a $35 handling fee for all returned checks. Hilton Head Hotels takes a valid credit card number in case of damages or incidentals incurred.
CANCELLATION POLICY-HOMES: If you cancel your home reservation before 60 days of your arrival you will forfeit $200. If you cancel between 60 days and 30 days of your arrival you will forfeit your prepayment. If you cancel 30 days or less of your arrival date you will forfeit the full amount of your rental.
CANCELLATION POLICY-VILLAS: If you cancel your villa reservation before 45 days of your arrival you will forfeit $100. If you cancel between 45 days and 30 days of your arrival you will forfeit your prepayment, and if you cancel 30 days or less of your arrival date you will forfeit the full amount of your rental.
MONTHLY RENTALS: A 25% prepayment is due at time of reserving. The 25% prepayment will be forfeited if cancelled from the date the reservation is made up to 45 days prior to arrival. Final Payment is due 45 days prior to arrival on monthly stays. Cancellations or changes in your dates and/or rental property must occur prior to the cancellation period. There will be no refunds for early checkouts, no-shows, or inclement weather. Travel insurance can be purchased for 7% of your total rental and is highly recommended for all reservations, especially on monthly rentals.
TAX: A Town and State tax totaling 11% is added to all reservations unless the guest stays over 90 consecutive days.
PEACE OF MIND PROTECTION: Hilton Head Hotels, Inc. provides protection for any accidental damage or breakage up to $2,000 occurring in the home or villa during your stay when reported before departure.
VACATION AMENITIES: A taxable 7% amenities fee is charged on all reservations. The rental rate and amenities fee includes the following:
Express check-in and check-out – once your full payment and signed Rental Agreement is received you will receive your keys or key code either by mail or email. You will also receive directions to your rental property, maps and Island information prior to your arrival.
Bath Towels – 2 bath towels, hand towel, and washcloth are provided for each guest.
Kitchen/laundry starter amenities include: 2 dish towels, pot holders, single use of dishwashing and laundry detergent, 2 rolls of toilet paper per bathroom, roll of paper towel, box of facial tissue and bar of soap for each sink.
Car passes for required resorts - Cannot exceed the # of bedrooms. Some properties have limited parking spaces available. Monthly reservations are limited to 2 passes per week. Additional fee may be charged if duplicate passes have to be provided.
Wireless Internet Service
Preferred Guest Card offers discounts for golf, restaurants, shopping, bike, beach and baby rentals, water sports and much more!
RENTER AGREES: To be responsible for any intentional damage or negligence resulting in damage to the premises, including damages to the furnishings and household items, which occur as a result of your occupancy, excluding normal wear and tear or accidental damage up to $2,000. An additional cleaning charge may be incurred if upon departure the property is inspected and found to require more than the normal check-out cleaning. Agent or owner will not be liable for any damages to your property, nor liable for any accident that may occur to you during your occupancy in or on the property. Owner or Agent may re-enter premises at a reasonable time for the purpose of making repairs or for routine maintenance. Owner or Agent is not responsible for articles left on premises. All properties are non-smoking. We make every attempt to make sure the home or villa you’ve rented is in good working order when you arrive. If you do encounter a maintenance problem in the home or villa, it will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment. Hilton Head Hotels is not responsible for resort amenities such as scheduled pool and spa closures, etc. At the time of this publication, all home and villa amenities are accurate to the best of our knowledge. Furniture and accessories are subject to change as owners may update their properties.
SECURITY DEPOSIT: An approved credit card number must be on file in the name of the renter to hold as a security deposit in the case of damage or extraordinary cleaning after your departure. We inspect each property before and after all guest stays. If furniture is moved you will incur a charge to move it back.
EXPRESS CHECK-IN: For your convenience, we mail, or email out your keys, or code, car passes, directions and activities guide three weeks prior to your arrival. We must receive your signed rental agreement and pool waiver (if applicable) before we can mail out your keys and car passes. CHECK-IN is anytime after 4:00pm – CHECK-OUT is by 10:00am on the day of departure. Renter agrees to scheduled arrival and departure times. We make every effort to ensure your property is ready by 4:00pm but we cannot guarantee it.
GUEST: Guest understands that should the property become unavailable for guest’s use through the sale of the premises or other disposition, owner occupancy of premises or other circumstances beyond the reasonable control of the rental agent, the agent may substitute with the best available, comparable resort accommodations for the same period.
TRAVEL INSURANCE: Protect your travel investment. When you purchase trip cancellation insurance you protect your travel investment if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancellation insurance is 7% of the total cost of your rental and must be purchased with or no later than your final payment. For more information on this comprehensive coverage, call a Vacation Planner at 1-800-400-4113.
HURRICANE & WEATHER REFUND POLICY: No refunds will be issued for any situation arising from hurricanes including evacuations without Travel Insurance coverage. No refunds will be given for cancellation or interruption of your stay due to other inclement weather.
PETS: We have a limited number of “pet-friendly” accommodations; however, pets are not allowed during the Summer season or holidays. This policy will be strictly enforced. If you are found in violation of the policy, Agent reserves the right to immediately cancel your rental reservation and occupancy of the dwelling. Additionally, Guest will forfeit all monies and incur a minimum additional penalty of $300.
KEYS/CAR PASSES: You will be provided with TWO keys or a code to your rental property. A re-keying charge of $50 - $100 will be collected for lost or non-returned keys. All keyed and keyless properties need to be securely locked upon departure and keys must be returned to our drop box at 61 Arrow Rd. Hilton Head Island SC, 29928 if that is where you picked them up at to avoid a $50 - $100 fee to have the property re-keyed. A lockout fee of $50 will be charged if the lockout occurs between 5:00pm and 9:00am. The number of car passes issued is limited to the number of bedrooms for the property.
TELEPHONES & INTERNET: Free Local Calls are provided during your stay at no additional charge. For calls to Alaska, Hawaii, Puerto Rico, and Canada, please use either a cell phone, calling card or credit card. All properties are equipped with Wireless Internet. Instructions are posted in each property.
PROHIBITED VEHICLES: Trailers, U-hauls, Motor Homes, Motorcycles and/or commercial or recreational vehicles are prohibited in the Plantations on Hilton Head Island and the Sea Crest Resort. NO watercraft trailers (boats, jet skis, etc.) are allowed into the Plantations without prior arrangements for dry dock and/or boat slip. Parking is not allowed on streets.
GARAGES: Garage use varies from home to home. Some garages are used for owner storage, please inquire before reserving.
LOST AND FOUND: Lock all doors when you leave your accommodations. Do not leave money or valuables unattended in the property; neither Agent nor the owner will be held accountable or liable for any thefts. Items left behind will be returned only upon request.
REPAIRS: Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time. Hilton Head Hotels uses the best maintenance personnel available. Problems are corrected as soon as possible. Agent or an authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises. Refunds will not be issued due to malfunctioning equipment or other guest dissatisfaction. Hilton Head is a highly desirable developing resort area with houses under construction. We do not move people or give refunds due to construction noise.
USE: Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event such as weddings, receptions, “parties” or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit. If Guest misrepresents an event to the Agent (said misrepresentation to be determined by the Agent), the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and that the Guest will not be entitled to any refund.
RENTER: Renter understands that we will accept families, married couples, and responsible adults 25 years of age or older with the exception of married couples where at least one of the individuals is 21 years of age. Hilton Head Hotels does not rent to high school, college individuals or groups. The person signing the rental agreement must occupy the premises the entire length of the reservation. Each rental is limited to the number of people indicated on your reservation. Prior arrangements must be made with our office if any items will be mailed or shipped to you during your stay.
POOL HEATING: Private pools are cleaned once a week with an additional clean scheduled during the summer season. In the interim, a skimmer net has been provided. There will be a charge for an extra cleaning. Most pools can be heated, for an additional charge (plus tax), and will be activated 24-48 hours prior to arrival. Spa jets will NOT operate unless payment has been made for heat.
Some villa and complex pools are heated seasonally. However, this is at the discretion of the owner’s association and cannot be guaranteed.
**Information on this website is accurate to the best of our knowledge. We are not responsible for any typographical errors on the website or in our catalog.