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Rental Homes and Villas

When can I check in to my Condo, Villa or Home?

Hilton Head Hotels has an Express Check-In Package that is mailed and emailed to you once your rental agreement is signed and returned and your balance is paid in full.   We do not have a formal check-in process.  You may enter your accommodation after it is cleaned and inspected.  The typical entry time is 4:00 PM, but we cannot guarantee it. DO NOT ENTER PRIOR TO 4 PM OF THE CHECK IN DATE.

When do I check out?

Departure time is 10AM.  We do not have a formal check-out process.  Please leave the keys in the accommodation and lock the door behind you.  If your property is keyless, just shut the door behind you.  Our Inspectors come in behind you and pick up the keys.  During the Vacation season, we cannot accommodate any early check-ins or late check-outs.

Are linens and towels provided?

All properties are provided with bed linens and two sets of towels per person.  There are also linens for the sofa bed (if available) which can be found in the master bedroom closet.

Are there washers and dryers in the properties?

Yes, all properties have washers and dryers.

Is there any maid service during our stay?

Accommodations will be cleaned prior to check-in and after your departure.  Additional maid service during your stay is available upon request for an additional charge.

Do we need to wash our linens before we leave?

No, leave the linens on the beds and the towels in the bathrooms.  Our cleaning service will replace them.

Do villas and homes have air conditioners?

All homes and villas are equipped with central air conditioning and heating.

Is there an iron and an ironing board?

Yes, additionally, all of our properties are fully equipped including coffee pot, toaster, dishes, pots and pans as well as blender.  Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy.

What do we need to bring?

Here are a few items which we suggest you bring with you: beach towels, beach chairs, hair dryers, condiments, groceries and garbage bags.  Please do not purchase perishable items before entering your accommodation. We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent, paper towels and facial tissue.

Where do we put the trash?

In high-rise properties there is a trash chute typically located in the common hallway.  In villas and homes there is a designated trash area.  Trash cans do not have to be taken to the street.  Please use a trash can liner and tightly place the lid on the can.

Are the homes and villas non-smoking?

All of our properties are non-smoking?

Will you send me a reminder of when my last payment is due?

Yes, you will receive a reminder email 5-6 weeks prior to arrival.  Your final payment is due 30 days prior to arrival.


All properties will have a binder with helpful information regarding your rental property and Hilton Head Island.