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- CHECK-IN TIME – 4pm: Hilton Head Hotels has an Express Check-in Package for select properties that is either mailed or emailed to you including keys/key codes, car passes and directions. If a package is not mailed or emailed to you, you will need to pick up at our rental office in the drop box at 61 Arrow Rd. Hilton Head Island SC, 29928.  You may enter your accommodation after it is cleaned and inspected.  THE TYPICAL ENTRY TIME IS 4PM, BUT WE CANNOT GUARANTEE IT.

- CHECK-OUT TIME 10am:  Departure is 10 am.  All keyed and keyless properties need to be securely locked upon departure and keys must be returned to our drop box at 61 Arrow Rd. Hilton Head Island SC, 29928 if that is where you picked them up at to avoid a $50 - $100 fee to have the property re-keyed.  During the Summer Season we cannot accommodate any early check-ins or late check-outs.


- OFFICE INFORMATION:

Hilton Head Hotels

61 Arrow Road, Suite C / Hilton Head Island, SC 29928

Monday – Friday…………………………………9:00 am – 5:30pm

Saturday………………………………………….9:00 am – 5:00pm

After hours emergencies………………………843-384-5143

Maintenance / Housekeeping issues (during business hours call 843-384-5143)

For reservations………………………………….800-400-4113

Email – rentals@vacationhiltonhead.com


- IMPORTANT PHONE NUMBERS:

Emergency………………………………………..911

Hilton Head Regional Medical Center………..843-681-6122

Urgent Care……………………………………843-341-3232

Poison Control Unit………………………………800-222-1222

Sheriff’s Department…………………………….843-785-3618

Palmetto Dunes Security……………………….843-785-1120

Sea Pines Security……………………………….843-671-7170


- HOME AND VILLA INFORMATION:

  • All of our properties are non-smoking.
  • Accommodations are cleaned and inspected prior to your arrival and after departure.
  • All properties are provided with bedding and bath towels.  There are also linens for the sleeper sofa bed, if the property has one available.
  • “Starter supply” of toilet paper, bath soap, dishwasher detergent, laundry detergent, paper towel and facial tissue are provided.  This supply should last a day or two.  Anything needed after that is the Guest’s responsibility.
  • Washer and dryer, dishwasher, iron and ironing board are in all properties.
  • Fully equipped kitchen including coffee pot, toaster, pots and pans, microwave and blender.  There are adequate dishes and cooking utensils for the property’s maximum occupancy.
  • Cable television, DVD, stereo and telephone answering machine are in all properties.
  • Hair dryers, beach towels, and beach chairs, toys, etc. are not provided.


- CAR PASSES IN GATED COMMUNITIES:

A car pass is required to enter the gates of Sea Pines, Palmetto Dunes, and several resorts in the Forest Beach area.  If you are renting in these areas, car passes will be included in your arrival packet and must be displayed on your dashboard as you approach the gate.  Please remember to bring your keys and/or codes, and passes with you.  Additional fee may be charged if duplicate passes have to be provided.


- RESORT ORDINANCE AND RESTRICTIONS:

If you are staying in Sea Pines, Palmetto Dunes or Forest Beach, the following rules apply:

  • Parking on streets is prohibited.
  • Do not place towels and clothing anywhere on the exterior of your property (railings, hanging out of windows, etc.).
  • Stow beach toys and chairs neatly.
  • Boats, jet skis and kayaks cannot be stored at rental homes and villas.  Marina space or off-plantation storage must be arranged prior to your arrival.
  • Moped, motorcycles, motorized scooters, U-hauls, commercial or recreation vehicles and campers are not allowed.


- AIR CONDITIONING:

Thermostats should be set on “auto” NOT “on”.  The HVAC equipment will freeze up if set below 72 degrees or operated while the windows or doors are left open.  Give the air a few hours to cool down when arriving since inspectors and cleaners have been in and out.  Please make sure you keep doors and windows closed while the air conditioning is on.


- TRASH COLLECTION:

Most trash chutes in high rise building are located near the elevator.  Home and townhomes have a designated area which is serviced twice a week.  Trash cans should NOT be taken to the street.


- TELEPHONE AND INTERNET:

Nationwide long distance is provided during your stay at no additional charge.  For calls to Alaska, Hawaii, Puerto Rico, and Canada, please use either a cell  phone, calling card or credit card.  All properties are equipped with Wireless Internet.  Instructions are posted in each property.


- LIGHT BULBS:

A supply of light bulbs can usually be found in the utility/laundry room.  For hard to reach light sockets or specialty bulbs, please call us at 843-384-7253.


- VALUABLES:

Lock all doors when you leave your accommodations.  Do not leave money or valuables unattended in the property.  Beach Properties of Hilton Head will not be held accountable or liable for any thefts.  Please thoroughly check all drawers and closets before departing.  We cannot be responsible for items left in the property.


- SEA TURTLES:

During the months of May-August on Hilton Head, female Loggerhead Sea Turtles come ashore to lay their eggs.  The young hatch at night from July-October and immediately head for the sea.  Artificial lights that shine onto the beach can cause them to migrate towards these lights instead of the ocean.  If your indoor lights are visible from the beach, turning them off from May-October is an easy way to help this endangered species.  It is against the law to disturb the turtle’s nest or endanger the turtle in any way.  *Fines will be charged if there are light or nest disturbances.


- ALLIGATORS:

It is against the law to feed alligators.  They are generally quiet if left alone, but can move very quickly.  DO NOT feed them or let your children play near them.


- SAND DUNES:

It is illegal to damage or “tamper” with the sand dunes and its plant life as they provide significant erosion control.  Please use appropriate paths to gain beach access.


- PETS:

We have a limited number of “pet-friendly” accommodations; however, pets are not allowed during the Summer season or during holidays.  If you bring your pet to the property without permission, you will be asked to leave without a refund.  Additionally, there is a minimal penalty of $300.


- BICYCLES:

If you bring or rent bikes, please keep them on rear porches or covered utility areas at private homes.  For villas, secure them in the bike racks provided and keep them locked.  When using leisure paths, please be considerate of others.  Please let people ahead know you are coming by saying “passing on your left/right”.


- FIREWORKS:

Fireworks are not permitted on the beach or anywhere on the island.  However, during summer months there are public fireworks displays.


- SWIMMING POOLS:

Private pools are cleaned once a week with an additional clean scheduled during the Summer season.  In the interim, a skimmer net has been provided. There will be a charge for an extra cleaning.  Most pools can be heated, for an additional charge, and will be activated 24-28 hours prior to arrival.  Spa jets will NOT operate unless payment has been made for heat. Some villa and complex pools are heated seasonally.  However, this is at the discretion of the owner’s association and cannot be guaranteed.



Preferred Guest Information on Discounts and Specials.

Click here for additional information on Island Services including: Beach, Bike & Baby Rentals, Grocery Delivery, Photography, Spas, Child Care, Catering and Real Estate.

Airport Shuttle Service

K Shuttle 1-877-243-2050  Runs between Hilton Head Island and the Savannah Airport.  **Must have a pre-arranged reservation.

Maps and Directions